Support

Customer Success 🍦

Full time, Milan / Remote

About Nibol

Nibol is a service that allows everyone to work on their passion, wherever they are.

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We are building a product that helps people in the new way of working, inside or outside the office.

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The "hybrid work" market is growing and we want to create the best experience ever for people and organizations. We are a super ambitious team that wants to achieve the world in a few years and be happy and satisfied during the journey.

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Nibol is the place for ambitious and happy people, who wants to grow and change the way of working in the world.

Short story

Your role is to support our customers B2B and make them happy to use our service.

What will you do

Nibol B2B software is growing and it's not so easy for managers and employees to follow our new features and changes. For this reason, some activities you will do are:

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  • Improve and maintain organized our help desk
  • Setup onboarding call with our new customers
  • Promote new features via email and webinars
  • Support customers with requests of support or bugs
  • Setup any engaging activities to make them love Nibol (events? meetups? aperitifs? gadgets?)

Requirements

  • No experience in this activity, just a natural interest in helping people :)

What type of person we are looking for

  • Super proactive attitude
  • Friendly and positive mindset
  • Ready to change ideas and accept feedback
  • Great attention to details
  • Focus on results and numbers

How to apply

Send an email to careers@nibol.com with:
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• A short description of why you would like to join Nibol;
• Your updated LinkedIn profile;
• Your mobile phone number.

Ready to surf with us? 🏄

Apply now